Sensei provides the power of medical diagnosis and monitoring solutions in a simple and elegant device. I helped Sensei shape its brand and user experience.
Results
Increased usability functions for users
Decreased patient design complications
Awarded Innovation & Prototyping Award
My role
UX designer, prototyping, UI design
Built a maintained a design system
Art direction and brand design
The Problem
Somatosensory disorders are described as any disorder of sensory information received from the skin and deep tissue of the body that is associated with impaired or abnormal somatic sensation. Such disorders may affect proprioception and the perception of pain, touch, or temperature. The diagnosis and treatment can be based highly on a subjective evaluation, allowing many patients to undergo misdiagnosis or delayed treatment.
Research Process
My first task was to get an in-depth understanding of the field of somatosensory disorders, the people, and the processes involved. I conducted contextual interviews with multiple stakeholders and also observed their daily tasks through shadowing.
Brainstorming and Ideation
Once I understood the domain and the different stakeholders involved, I conducted an ideation workshop at Sensei to kick start a process of exploration. Along with product managers, domain experts, and R&D engineers, this workshop resulted in a clear understanding of the platform vision, product roadmap, and associated business models.
01 Patient Capture
Full body scan images are rendered from the 3D motion camera. The medical technician can now upload the acquired images directly to a secure Sensi cloud server. The technician can also specify which contact points that the patient is already aware of for further doctor analysis.
02 Body Testing
Within minutes the medical technicians are able to initiate a full-body test on the affected areas that pinpoint specific findings that are discovered by the handheld stylus device. Quickly marking their clinical findings using a seamless workflow, without needing to type. Further, they can generate a report automatically.
03 Reporting
The patients' results are mapped onto the web app or smart device display that can then be reviewed between doctor and patient. The progress report is then compared to past results in order to hone in on the proper treatment.
The Big Idea
Information Architecture and Task Flows
For a complex system like this with multiple stakeholders, such as doctors, nurses, and patients, it was important to create an end-to-end information architecture and build a seamless workflow from one phase of the lifecycle to the next. Here is where the backbone of the system was created and informed the UI design process.
Web and mobile application
Enables doctors and technicians to upload body scans and tests automatically.
Powerful and Detailed Analytics
Doctor to patient communication and the overall connection is improved by ensuring progress or regression conversations are had at every step of the diagnosis and healing process.
Final Thoughts
From the project’s inception, I was excited because it combined different design practices (UX/UI, branding, and 3D design) along with advanced technology, that added real value to the benefits of patients in real need.
As with any first version of a product, the design and planning process was accompanied by a clear responsibility to lay solid foundations for further research and its future development. Concurrently, there was the flexibility to set the tone of the project and directly influence its advancement.
In spring 2021, this was presented as a hackathon solution to combat the challenges of somatosensory disorders. Medical innovation labs around Israel found this particular solution to be a precise fit for what they were seeking to achieve.
It was a fantastic accomplishment to share with the company's team and to be able to demonstrate the technology while meeting the client's requirements. Moreover, I gained valuable experience from this project related to UX research and product design processes.